Retail Full Time Assistant Manager

Overview

Job Title : Assistant Store Manager

Department : Retail

Reports To : Store Manager

Position Summary

Responsible for supporting the Store Manager regarding all aspects of the retail store including sales, customer service, operations, human resources, training, visual merchandising, loss prevention.

Primary Duties And Responsibilities

• Customer Service : Ensures each customer receives the highest level of customer service.
• Human Resources : Notifies the Store Manager of hiring needs / floor coverage shortage; assist Store Manager in finding new employees; understands and communicates Company discount policy; assists Store Manager in controlling payroll budget; schedules staff efficiently; assists Store Manager with staff scheduling; understands progressive discipline procedures; follows corrective action process fairly and follows company policies and procedures and documents corrective action issues in appropriate form; stays constantly aware of loss prevention; shares ideas received from staff and customers with the Store Manager; understands the details of upcoming promotions.
• Operations : Makes deposits correctly and ensures paperwork is accurate; knows correct opening and closing procedures; knows correct procedure for reconciling cash drawer with register tape; follows correct procedures for issuing refunds; documents petty cash, safe money; ensures accuracy regarding merchandise that is received and shipped; conducts regular spot checks on store inventory; ensures that displays are clean and current; ensures selling floor is maintained, organized, and set to company guidelines; manages the daily activity of the sales floor, backroom, and cash register area according to company policy.

Knowledge And Skills

Essential Physical Requirements

Education And Work Experience

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