Head of Solutions Engineering - Strategic, Americas

Solution Engineering Leader - Strategic Segment - Americas

Atlassian is looking for a Leader to lead the Solutions Engineering (SE) team within the Strategic market segment across the Americas. This leader will be vital in shaping a rapidly growing team and a critical function within the Atlassian sales team.

Overview

Atlassian's Solutions Engineering team partners with our direct sales and channel sales teams to deliver technical expertise in the sales cycle and assist in qualifying and closing high-value strategic opportunities while shaping the customer's solutions purchasing decisions across the full Atlassian suite of products. The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and leadership skills.

Responsibilities

Lead, mentor, and inspire a growing team of sales engineers, fostering a culture of excellence, innovation, and continuous improvement.

Develop and implement training programs to enhance the team’s technical and professional sales skills.

Build & Optimize processes that support rapid growth and expansion across the team and the business.

Provide thought leadership and collaborate with internal Atlassian business units and stakeholders, craft the model of the Strategic market segment.

Build out scalable functions that best serve the needs of the business while providing adequate Solutions Engineering coverage to meet the needs of the business

Continue to build out team domain disciplines in Cloud Migration, Service Management, Agile, DevOps, and Work Management solutions.

Establish performance metrics and conduct regular evaluations to ensure team members meet and exceed goals.

Strategic Planning & Execution

Collaborate with senior leadership to define and execute the sales engineering aligned with the Strategic market segment.

Define and operationalize “Metrics that Matter” to effectively manage the business and ensure the most effective utilization of SE resources.

Identify and prioritize key market opportunities, driving initiatives to capture new business and expand existing accounts.

Ensure proper alignment of resources and effective utilization of skill sets within assigned regions.

Align sales engineering activities with overall company goals and objectives.

Customer Engagement & Solution Design

Engage in high-impact sales pursuits across EMEA. Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.

Provide technical leadership during sales presentations, demonstrations, and proof-of-concept engagements

Engage with marketing to align on effective pipeline generation activities in the Strategic market and create new routes to market to create a new prospecting pipeline funnel.

Ensure the smooth integration and deployment of solutions, addressing any technical issues that may arise

Demonstrate strong executive alignment with key resources across the Partner / Channel community

Cross-Functional Collaboration

Work closely with product management, marketing, and R&D teams to ensure the development of solutions that align with market demands and customer feedback.

Serve as a liaison between sales engineering and other departments to communicate customer needs and market trends.

Maintain a rigorous feedback loop with the product teams and deliver a point of view on roadmap investment priorities

Drive the creation of technical collateral, including whitepapers, case studies, and solution briefs.

Market & Industry Expertise

Stay abreast of industry trends, competitive landscape, and emerging technologies to provide strategic insights and recommendations.

Understand the local market nuances across the Global customer base, including Culture, Business practices, and preferences.

Represent the company at industry conferences, trade shows, and customer events, showcasing our solutions and thought leadership.

Develop and maintain strong relationships with key industry stakeholders and partners.

Qualifications

8+ years of experience in sales engineering, with at least five years in a leadership role within a global, high-growth technology

Bachelor’s degree in Engineering, Computer Science, or a related field; MBA or advanced technical degree preferred.

Successfully led diverse teams to reach challenging goals and can leverage organizational networks to get things done. Be Hungry and Humble.

Passion and energy for building business relationships, and is accustomed to driving the simplification of complex concepts into compelling customer proposals

Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills

The ability to multiply the effect of a team through situational leadership, constant challenge, and a team-first mindset

Strong written and oral communication skills and the ability to manage your time effectively are critical.

Ideally, we're looking for someone with a prior background in solutions selling to Software Development or IT c-suite / SVPs / VP leadership and who understands the ecosystem of potential integrations and partnerships we would work with.

Experience managing distributed remote teams is a plus.

You want to be part of something big. You are up for the challenge of running a team within a fast-growing organization and balancing the team's needs with the business's needs.

You enjoy mentoring and inspiring your team with a growth mindset.

Our Perks & Benefits

Atlassian offers a variety of perks and benefits to support you, your family, and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.

About Atlassian

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

#J-18808-Ljbffr