TowneBank has a culture that :
- Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
- Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.
As a Member Service Representative, you may look forward to :
Handling monetary transactions for members and enters them in the Bank's software programs and provides receiptsVerifying checks and cash and examining documents for essential elements.Reviewing & providing system overrides on other tellers' transactions, when needed.Following the Bank's security guidelines on a daily basisStaying abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elementsReviewing member accounts in order to make appropriate decisions regarding the requested transactionAccurately keeping cash drawer in balance on a daily basisPromoting TowneBank and its products and servicesProviding exquisite service to members in person, on the phone or by emailDisplaying a professional appearance and behaviorPerforming other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)You have the following minimum required skills and competencies :
At least one year of bank teller experience with a single employer.Proven ability to give our members excellent service in person, on the phone, and by emailAt least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programsFlexibility to learn and grow as new systems or processes emergeAbility to keep cash drawer in balance on a daily basisAbility to accurately process monetary transactions in a timely fashionAbility to work as an integral and reliable team playerAbility to be punctual and dependable, keeping unplanned absences to a minimumAbility to listen well and resolve member issues in a positive mannerAble to multi-task on a daily basisAble to learn new product information and promote benefits to membersPhysically you can anticipate the following :
Sedentary physical activity performing non-strenuous daily activities of anadministrative nature.
Vision, hearing, speech, and manual dexterity sufficient to reach / handle items andwork with fingers is required.
Involves sitting, standing, stooping, bending, walking, lifting up 25 poundsoccasionally, exerting up to 50 pounds of force, and eyestrain for extended periods
of time.
Not be substantially exposed to adverse environmental conditions#LI-TW1
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.