Switchboard Attendant

Job Title

At Paris Regional Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How you'll contribute

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays / deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

Essential Functions

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification / authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts / areas as needed to support department operations.
• Performs other duties as assigned.

Additional Information

Populations Served : Does not treat or provide clinical care to patients. Protected Health Information Accessed : Demographic, Insurance, Financial. Exposure : Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical) : Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand / arm movements; occasional walking, standing, squatting, pushing / pulling and lifting / carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near / far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases / vapors / fumes); latex exposure rare.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers :

Qualifications and requirements

Education : High School graduate or equivalent. Skills : Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire.

Preferred Experience : Three to six months related experience and / or training; or equivalent combination of education and experience preferred. 2 - 3 years facility maintenance preferred.

About Us

Paris Regional Health is a 154-bed general acute care hospital located in Paris, Texas, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestoneyour experience matters

EEOC Statement

Paris Regional Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.