Call Center Rep - Spanish / English - Bilingual

Job Description

Job Description

Description : Summary of Job :

Call Center Representative - will field incoming calls and handle them appropriately. Representative is responsible for providing optimal customer service while answering questions and interacting with callers in Spanish and English .

Essential Functions :

• Respond to questions from the public over the phone
• Log calls and caller information
• Learn LA / SPCA protocols to answer questions effectively
• Transfer out calls when necessary
• Educate the public on responsible pet ownership
• Promote and support the LA / SPCA’s programs and mission
• Willingness and ability to learn about cat and dog behavior, common issues, and ways to address them in order to make good adoption matches and to keep animals in homes.
• Maintain a professional and friendly demeanor and provide good customer service
• Working courteously and cooperatively with other staff members and volunteers
• Maintain confidentiality regarding all calls
• Treat all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals.
• Other duties as requested by Supervisor

Education and / or Experience :

Minimum Qualifications (or skills and knowledge) :

Requirements :

Physical Requirements :

Working Environment :

Benefits include but not limited to :

Salary Range : $15.00 - $18.75 per hour (commensurate with experience)