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Office Admin Assistant / Billing

Office Admin Assistant / Billing

MvixSterling, VA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary :

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for an office admin assistant / billing. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.

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Essential Duties and Responsibilities :

The goal of the qualified Office Admin Assistant is to perform various duties including but not limited to :

  • Respond to client inquiries (sales and billing)
  • Interact with customers via webinar, phone and email
  • Assist with inbound and outbound calls
  • Be a key point of contact for subscription renewals
  • Monitor and track daily, weekly and monthly billing
  • Fully understand clients digital journeys, boost conversion, retention and customer delight
  • Fully understand and own Mvix billing system :

Prepare and send invoices to clients

  • Identify and improve billing gaps
  • Identify and improve churn
  • Create estimates / proposals for existing clients who are looking for additional products from us
  • Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
  • Followup with clients on the status of those proposals
  • Assist the sales team, as needed
  • Create Orders, Invoices and ensure timely payment from clients
  • Generate and maintain reports and analytics

    • What does it take to be an OAA at Mvix?

  • Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.
  • Proven accounting experience withstrong mathematical skillsis a PLUS
  • Strong customer service and time management skills
  • Understanding of basic principles of finance, accounting and inside sales
  • Superb time management and detail orientation
  • Client Interaction
  • Software Guidance : Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.
  • Support Packages : Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.
  • Team player mentality
  • Competitive Spirit
  • Ability to work in a fast-paced, high-energy environment

    • Preferred skills and qualifications

  • Associates degree or equivalent
  • Experience in accounts receivable (or accounts payable)
  • Experience in driving process improvement

    • Schedule

  • Mon-Fri, 8 hour working shift with 1hr off-the-clock lunch break
  • Staggered Shifts are available upon request

    • This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.

    Benefits include :

  • generous PTO, sick leave and holidays
  • health and dental insurance
  • ongoing certification opportunities
  • competitive 401k match
  • flexible hours (no weekend / overnight shifts)
  • gym membership reimbursement
  • company-funded professional development
  • life insurance
  • short-term disability insurance
  • tenure bonus (5yr & 10yr)
  • And much more

    • Did we mention a pet friendly environment?

    We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.

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    Office Admin • Sterling, VA, US