Depot Supervisor

Job Description

Job Description

Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.

Job Summary :

We are seeking a Depot Supervisor to support our Virginia Beach based customer service and support teams. They will be the local Depot manager responsible for coordination of maintenance activities performed at our Customer Repair Center. In this role, you will lead scheduling of product arrival, coordinate vessel diagnostics and troubleshooting, and repair.

A strong background in industrial machinery, naval, maritime, or aviation maintenance and repair would be ideal. This candidate should have previous management experience with demonstrated proficiency in electromechanical systems, diesel propulsion systems, or similar.

Responsibilities

• Leadership : Hire, train and lead a team with a focus on knowledge building and team member development
• Support and Troubleshooting :  Provide the first line of remote technical support to partners and customers, leveraging communication tools and remote access capabilities. You and your team will diagnose, troubleshoot and document issues, guide users through problem resolution, escalate complex issues, and coordinate advanced troubleshooting / on-site repairs with Field Support Representatives
• Coordination of Logistics :  Work with internal logistic partners and customers to coordinate the delivery and return of vessels, parts and supporting items
• Continuous Improvement :   Identify opportunities for process improvements and product enhancements based on customer feedback. Collaborate with internal teams to implement changes and contribute to the ongoing improvement of our products and services
• Customer Advocacy :   Act as the voice of the customer in the company, ensuring that customer needs and feedback are heard and addressed in strategic planning and product development

Qualifications

Physical Demands

This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person” : (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in  8 U.S.C. 1324b(a)(3) .

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.