Productivity Specialist

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Technical Equipment is a key distributor of advanced machine tools and related technology in Ohio, Indiana, and Kentucky. We provide engineering and support services for manufacturers of precision machined parts in all industry sectors, including aerospace, automotive, defense, electronics, energy, medical, and firearms. We are committed to helping our customers gain a competitive edge in the global marketplace by providing the most advanced automated machine tools and robotics automation available.

Technical Equipment is a division of Morris Group, Inc.

Summary of Responsibility :

The Productivity Specialist is responsible for ensuring the efficiency of machine users by providing pre- and post-sales support to a specific geographical or capital staff selling area.

What You Will Contribute :

• Ensures maximum efficiency of machine users.
• Uses specific Technical Equipment processes to collaborate with and measure the performance and satisfaction of users.
• Documents the status and activities for installed machines using the TECH Plus processes and tools.
• Identifies and documents needs of product and process improvements through active interviewing processes and reporting through Salesforce.
• Applies technical resources to settle resolution for customer needs.
• Recommends optimizing solutions through proposals; follows projects through the sales cycle and maintains accurate project reporting in Salesforce.
• Develops and delivers custom product demonstrations.
• Maintains an accurate customer database using Salesforce.
• Interfaces regularly with the Capital Sales partners regarding account knowledge
• Maintains a broad knowledge of the machine tool industry as well as its applications and technical requirements; maintains in-depth technical knowledge of company core product lines.
• Presents quotations per customer inquiries.
• Participates in meetings, seminars, and training sessions to stay apprised of new productivity enhancements for all company core brand machine models.
• Act on and resolve customer issues promptly and professionally.
• Ensures customer commitments are implemented as planned and exhibits ownership of problems, including coordinating with appropriate departments when necessary for resolution of problems to ensure customer satisfaction.
• Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

Other Functions :

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies :

What's in it for You :

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work :

Mental and Physical Requirements : The physical demands and work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition ID# : 1178B (Dayton, OH)