Member Services Representative - Closer

Member Services Representative - Closer

The Member Services Representative - Closer creates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective members and members and their guest(s). This position requires a responsible and results driven leader focused on quality assurance and proficiency at closing daily club operations including, but not limited to : Daily Point-of-Sale (POS) reconciliation, cleanliness, retail, stock, and club security.

Essential Duties and Responsibilities

• Provide exceptional customer service excellence
• Greet members, prospective members, and guests
• Consistent and proficient execution of all front desk related activities including :
• Operate phones in a friendly manner and assist callers with a variety of questions
• Respond to member questions and concerns and resolve in a timely and professional manner
• Greet and validate members, guests, and prospects (ensure check ins and account in good standing)
• Member account management including but not limited to : enrollment, upgrades, downgrades, cancellations, freezes, account payments, PF App, retail sales, refunds, and membership transfers
• Conduct club tours for prospective members
• Maintaining a clean and safe club environment through cleanliness, sanitation, and keen awareness
• Ensure effective operation and security of the club membership, policy, and property

Qualifications / Requirements

Preferences

Physical Demands

Compensation : $13.00 per hour