CALL CENTER SPECIALIST

Lakeside Behavioral Health Systemprovides an excellent opportunity for thoseseekingto be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working atLakesideand we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement, tuitionassistance, and paid time off.

Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid-South region. The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States.We are located on a serene 37-acre campus in northeast Shelby County, serving as the setting for the treatment for children, adolescents, young adults, adults and seniors.Lakeside’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illness and addictive disease disorders such as alcoholism, drugaddictionand substance abuse.

Job Description

The Call Center Specialist works asmemberofAdmissionsDepartment andrepresentsLBHS and its programs to all those inquiring for services. The Call Center Specialist serves as a liaison between LBHS and referral sources,patientsand families. The primary function of the Call Center Specialist is tofacilitatereferrals betweenreferringmobile crisis agencies,hospitalsand other referral sources in support of the call center operations. The Call Center Specialist prioritizes referrals made to LBHS and provides exceptional customer service to all partnering agencies, thorough andaccuratedocumentation of calls and other admissions related paperwork is a criticalcomponentof the job.

This opportunity provides the following:

• UHS ischallenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan for full-time and part-time positions
• 401k plan with company match for full-time and part-time positions
• Generous Paid Time Off

Job Requirements:

Education: Bachelor’s degree in Counseling, Psychology, Social Work or Social Services field.

Experience:Priorintake, assessment,admissionand crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.

Knowledge: Preferknowledge of crisis intervention and risk assessment, psychiatricdiagnosessymptomology, basic chemical dependency, age specific growth anddevelopmentand crisis and behavior management.

Universal Health Services (UHS)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since itsinceptioninto an esteemed Fortune 500 corporation, annual revenues were$14.3 billionin 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately96,700 employeesand continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physicians’networkand various related serviceslocatedall over the U.S. States, Washington, D.C., PuertoRicoand the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotionsand compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matchingskillsetand experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient andbest inclass candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, creditcardor bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at:or 1-.