Operations Lead

About Atlas Pet Company

We make the toughest, most reliable dog gear—built for a lifetime of adventure. Every product is made here in Golden, Colorado, and we’ve been featured by Outside , Vogue , Men’s Health , and Backpacker for a reason : we never cut corners.

We’re a small, growing team with a no-BS approach to doing things right the first time—and fixing what’s broken when we don’t. You can learn more at atlaspetcompany.com.

The Role

We’re looking for an Operations Lead who thrives on organization, problem-solving, and getting things done. You’ll be the connective tissue across our team—fixing broken processes, improving documentation, and unblocking people before they even have to ask.

You’ll work across tools like Slack , Notion , Google Drive , Fulfil.io (our ERP), Shopify , Zapier , and Richpanel to streamline workflows and solve problems before they become bottlenecks.

This isn’t a sit-back-and-take-orders kind of role. We’re a lean team, and you’ll be expected to take ownership, stay curious, and step up when something’s unclear. If you’re the kind of person who sees inefficiencies and can’t help but fix them—you’ll love it here.

This is not a fit for someone who needs constant direction, avoids messy problems, or wants a highly structured corporate environment. This is a fit for someone who finds clarity in chaos, loves bringing order to moving parts, and feels energized by building systems from scratch.

This is a full-time, on-site role in Golden, CO.

You’ll work from our HQ, helping with phones, retail, and in-person team coordination as needed.

What You’ll Do

• Triage and resolve operational issues before they snowball.
• Own and maintain our Notion documentation — update SOPs, close knowledge gaps, record Looms / checklists as needed.
• Coordinate across manufacturing, fulfillment, support, and marketing so nothing slips through the cracks.
• Build and manage an internal real time issue tracker to catch problems early.
• Monitor Slack, phones, and retail questions — be the first line of clarity when confusion hits.
• Onboard and track freelancers (email, ads, creative) to keep tasks and deliverables moving.

What You Bring

(or similar experience in fast-paced, resource-constrained teams)

You’ll be expected to learn our ERP (Fulfil.io) inside-out—managing BOMs, inventory, and purchasing without hand-holding.

Slack, Notion, Google Drive, Zapier, Shopify, Richpanel—you don’t need to be taught how to use them, just shown where we left off.

You know how to ask the right questions to get unstuck, draft faster, and build cleaner documentation with ChatGPT or Notion AI.

No one is handing you a perfect checklist. You take the first swing, then refine and document it.

If something breaks once, you fix it. If it breaks twice, you build the system to prevent it.

You’ll own our Notion knowledge base, update SOPs, and reduce our reliance on verbal tribal knowledge.

This is an on-site role where you’ll be hands-on with phones, retail, and in-person ops.

Why This Role Matters

You’ll be the reason we scale without breaking. You’ll keep the team unblocked and organized, and help turn our growing complexity into something that feels simple.

Benefits

How to Apply

Send your resume and a short note on why you think you’re the best fit for this position to .

Bonus points if you share an example of a system or process you helped improve in a previous role.