Service Manager Administrative Assistant

Job Description

Job Description

About the Role

Are you looking for more than just a job - a place where your contributions make a real impact, and your success is shared with your team? At Cogent, Inc. an employee-owned company , we’re proud to offer exactly that. We are seeking a highly organized and adaptable Service Manager Administrative Assistant to provide comprehensive administrative support to our Service Manager and the broader service team. Our organization serves both industrial and municipal clients, specializing in sales, service, and fabrication of pumps, rotating equipment, control systems, and custom assemblies. We deliver both in-house and field services.

Key Responsibilities :

Customer & Project Support :

• Assist with preparation, service scheduling, tracking, and filing of service work orders, repair quotes, service reports, and customer documentation
• Support scheduling and dispatching field technicians and shop resources for service projects
• Communicate with customers regarding service scheduling, documentation, and follow-up
• Help track project progress, service metrics, and warranty claims
• Coordinate procurement and logistics for service materials, parts, and supplies
• Maintain organized digital and physical records for all service-related activities

Internal & Facilities Support :

Skills & Qualifications

Required :

Preferred :

Why Work With Us?

At Cogent, you’re not just an employee—you’re an owner . Our people make the difference; our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company that provides fluid processing solutions serving the local Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

We Offer

Make Your Mark with Cogent

This is more than just an Administrative role—It’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you'll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Apply today and help us build something exceptional—together!