Representative I, Inflight Administration

Join The American Airlines Family

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This position is part of the Inflight Administration team within the Customer Experience Division. In this role, you will play a significant part in overseeing key administrative functions for the flight attendant workgroup, with a primary focus on leave administration. This position requires a high level of ownership, subject matter expertise, and the ability to lead through collaboration, accuracy, and efficiency in a contact center / operational environment.

What You'll Do

• Handle phone inquiries and perform a wide variety of duties related to leave administration for flight attendants, including utilizing multiple leave administration systems.
• Ability to understand and explain policies and procedures following company leave policies and collective bargaining agreements (CBA)
• Ability to handle contact center volume (phone calls and emails) as well as interacting with a variety of departments, including, but not limited to : flight attendants, Sedgwick / Workman's comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and various levels of leadership.
• Maintain detailed and accurate records of administrative actions and case management, meeting all documentation standards and audit requirements.
• Flex work schedule as needed to meet operational demands, including evenings, weekends, and holidays.

All You'll Need For Success

Minimum Qualifications- Education & Prior Job Experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

What You'll Get

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Equal Employment Opportunity / Affirmative Action Policy

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices : hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.