Front Desk Associate, PT

Front Desk Associate, PT

POSITION SUMMARY

Responsible for providing excellent customer service and scheduling patient appointments according to Therapy Services protocols.

RESPONSIBILITIES AND ACCOUNTABILITIES

Customer Service / Registration :

• Greets patients in a prompt, polite and helpful manner. Directs patients within clinic and communicates with clinical staff as needed. Answers patient questions and responds professionally to patient concerns, i.e., pleasant tone of voice, smile, use courteous language, etc.
• Accurately and efficiently checks patients in and updating status in EHR. Collects patient demographic and insurance information and accurately updates patient record including photocopying or scanning insurance cards. Performs medical reception duties as needed including answering telephones, screening calls, taking messages, pulling patient information, and maintaining waiting area cleanliness.
• Copies return to work or physical therapy documents as needed and prepares documents for patient appointments according to department processes.
• Prints schedules and prepares patient information for the following day ensuring all required charts are current and documentation needed is available

Business Office / Billing :

Scheduling :

TEAMWORK

Teamwork :

Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction / supervision.

Works cooperatively and refrains from participating in negative conversations.

Shares knowledge and insights with co-workers in a constructive manner.

Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.

Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.

POLICIES AND PROCEDURES

Policies and Procedures

Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.

Provides assistance and support to leadership in implementing policies and procedures as necessary.

Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

QUALIFICATIONS

Education, Experience, Certification and Licensure Requirements :

High School Diploma or equivalent required. Customer service experience and excellent communication skills required. Basic computer skills required, preferably in a windows environment, with medical management or other scheduling system experience. Medical terminology or other previous medical office experience desirable. Must maintain CPR certification.

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