Ld Technical Support ERP

Medline Industries, LP is seeking a proactive and analytical professional to support and optimize logistics system operations. The ideal candidate will possess strong problem-solving skills, a keen eye for process improvement, and hands-on experience with logistics or warehouse management systems.

This position is fully remote with occasional in-office days at the Northbrook, IL Medline office location. The schedule is Monday - Friday, 11 : 30am - 8 : 30pm CST.

Job Summary

The role entails analyzing data and generating reports to assess team performance, identifying trends, and making data-driven decisions to improve operational efficiency. The candidate will conduct regular coaching sessions and performance evaluations, identify opportunities for process optimization, and create workaround procedures when standard processes fail.

Major Responsibilities

• Analyze data and generate reports to assess team performance, identify trends, and make data-driven decisions to improve operational efficiency.
• Conduct regular coaching sessions and performance evaluations to identify training needs and opportunities for skill development.
• Identify opportunities for process optimization and efficiency enhancements.
• Create and maintain workaround procedures when standard processes fail, minimizing operational disruption.
• Serve as the primary point of contact for escalated issues, demonstrating strong problem-solving skills and decision-making abilities.
• Monitor ticket queues and system alerts; document issues and take timely action as needed.
• Escalate unresolved issues appropriately and ensure thorough follow-up.
• Participate in bridge calls for high-impact incidents; assist with diagnosis and share relevant updates with stakeholders.
• Collaborate with cross-functional teams to support incident resolution, root-cause analysis, and process improvements.
• Address staffing challenges and contribute to the team's success by assisting with ticket resolution.
• Assist build teams by relaying support insights and contributing to requirement discussions when applicable.
• Support project tasks and continuous improvement initiatives as assigned.
• Perform other duties as assigned in support of team and business goals.

Required Qualifications

Education

Experience

Technical Skills

Preferred Experience

Key Competencies

Medline Industries, LP, and its subsidiaries offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position is $96,200.00 - $144,560.00 Annual.

Medline is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

J-18808-Ljbffr