Server

JOB SUMMARY

The restaurant server will interact with all guests and ensure they have a memorable experience from start to finish when dining at the restaurant. Responsibilities include taking orders, delivering food and beverages, ensuring satisfaction, and maintaining a clean and organized dining area.

PRIMARY PRINCIPAL RESPONSIBILITIES

• Greet all customers warmly and with appropriate greetings.
• Adhere to grooming and appearance standards.
• Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks.
• Take guest food and beverage orders accurately.
• Knowledge of current menu choices, specialties and menu deviations.
• Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks.
• Ensuring a memorable dining experience.
• Quickly resolve any issues that may arise.
• Properly open and pour wine tableside.
• Accurately record revenue and accept cash, credit card, room charges and direct billing payments.
• Maintain confidentiality of proprietary information and protect company assets.
• Perform basic cleaning tasks as needed or directed by supervisor.
• Filling as need for absent team members.
• Assist with special events if needed.
• Assist customers with disabilities.
• Thank guest with genuine appreciation.
• Answer telephone using appropriate etiquette.
• Develop and maintain positive working relationship with co-workers and others.
• Comply with quality assurance expectations and standards.

SECONDARY RESPONSIBILITIES

JOB REQUIREMENTS

EDUCATION AND EXPERIENCE

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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