Customer Care Associate

A company is looking for a Customer Care Associate.

Key Responsibilities

Handle non-technical customer inquiries and service issues while adhering to established guidelines

Identify and implement improvements to enhance customer service operations

Document customer interactions and ensure proper routing of issues to relevant teams

Required Qualifications

High school diploma or GED preferred

1-2 years of related customer service experience

Experience in a call center or similar environment

Familiarity with Microsoft-based programs