Concierge - The Little Nell

Company Description The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in / ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America's most famous mountain town.

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in 'The Aspen Idea' – a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.

Job Description Position Summary The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager.

Job Posting Deadline Applications for this position will be accepted until October 5, 2025

Essential Job Functions / Key Job Responsibilities

• Recommend and book activities for guest's ability / skill level and interest
• Check guests in or out of hotel in accordance with procedures
• Record any guest complaints or problems and notify appropriate staff individuals
• Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
• Coordinate with other departments daily needs or special requirements for all hotel guests
• Responsible for maintaining cash bank and for daily settling of cash bank
• Comply with all policies and procedures for the Concierge Department as well as Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
• Other duties as assigned

Qualifications Education & Experience Requirements

Knowledge, Skills & Abilities

Additional Information Work Environment & Physical Demands

Job Benefits This position is classified as a regular full-time position eligible for the following benefits :

Aspen One is an equal opportunity employer (Minority / Female / Disabled / Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace.

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