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Mortgage Servicing

Mortgage Servicing

ApTaskTempe, AZ, United States
1 day ago
Job type
  • Full-time
Job description

Locations :

  • Tempe, AZ or Dallas, TX

3 days in office, 2 home

Primary Responsibilities :

  • Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
  • Collaborate with internal teams and senior management to coordinate responses and follow-ups.
  • Monitor internal reporting tools to identify and manage new inquiries and escalations.
  • Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
  • Partner with external vendor to track and respond to escalations efficiently.
  • Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
  • Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
  • Offer backup support to other members of the Servicing Oversight team as needed.
  • Contribute to ad hoc projects and assist management with servicing oversight initiatives.
  • Perform additional duties as assigned by management.
  • Preferred Experience :

  • 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
  • Preferred 1+ years of management / supervisory experience
  • Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
  • Working knowledge of applicable regulatory guidelines related to mortgage servicing
  • Adhere to turn time commitments while working in a high-volume environment
  • College degree preferred
  • Skills Required :

  • Excellent organization skills
  • Strong verbal and written communication skills
  • Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
  • Preferred knowledge of mortgage servicing tools, including MSP / Director
  • High level of Accuracy and Detail Oriented / multitasking
  • Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment
  • About ApTask :

    ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Candidate Data Collection Disclaimer :

    At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

    If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.

    Applicant Consent :

    By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.

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