Legal Receptionist

Parker Law Firm • Bedford, TX, US

27 days ago

Job type

Full-time

Job description

Job Description

Parker Law Firm is a personal injury firm located in Bedford, Texas. We are seeking a professional and courteous Receptionist to join our team. The ideal candidate will possess strong phone skills and the ability to manage a high volume of calls efficiently while maintaining a positive and professional image for our company. On our team, the Receptionist plays a crucial role in the efficient functioning of our office. This position serves as the first point of contact for clients and visitors. Interested candidates should forward their resume and include the word 'purple' across the top.

Key Responsibilities

Handle a variety of calls, including potential client inquiries, and directing calls to different members of the team.
Provide exceptional customer service by actively listening, addressing inquiries, and conveying information clearly and concisely.
Manage a busy phone system, efficiently handling multiple lines and directing calls to the appropriate team member.
Ensure every caller feels valued and receives top-tier service.
Greeting clients and other visitors as they arrive.

Other Responsibilities

Entering potential new client information into case management software.

Mail : open and scan incoming mail; prepare outgoing mail as directed by attorneys and other team members; take outgoing mail to the post office.

Filing : create client folders and file documents in client files.

Fax management : send faxes as needed and check the fax directory on the server throughout the day.

Marketing; assist the marketing director as needed for various mailings.

Qualifications

Exceptional phone etiquette and a professional, friendly demeanor when answering and directing calls.

Experience in a high-volume call environment is a plus.

Excellent verbal and written communication skills.

Active listening, patience, positivity, and clarity.

Ability to adapt communication style for different callers.

Effective communication with diverse individuals and maintain a positive tone, even under pressure.

Ability to multitask and manage time effectively.

Strong organizational skills and attention to detail.

Proficiency in Microsoft Office Suite and familiarity with office equipment such as copier, fax and scanners.

High school diploma or equivalent.

Working Conditions

Office environment with standard in-person hours Monday-Friday 8 am – 5 pm

May require occasional lifting of supplies and materials.

This job description indicates the general nature and level of work expected of the candidate. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the candidate. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Create a job alert for this search

Legal Receptionist • Bedford, TX, US