Communication Systems Administrator

Job Description

Job Description

Position Summary

The Communication Systems Administrator is responsible for the ongoing support, maintenance, and development of Paraco Gas’s enterprise communication platforms in support of the System Analyst. This role ensures that the company’s call center, texting, and related communication systems operate efficiently, securely, and in alignment with business objectives. The position collaborates closely with IT colleagues and business stakeholders to deliver reliable communication infrastructure and user-focused solutions.

Essential Duties and Responsibilities Enterprise Communication Systems

• Support, maintain, and manage the Enterprise Desk and Call Centre system , ensuring reliable performance and optimal configuration.
• Develop and implement new solutions or enhancements within the call center platform to meet business needs in coordination with the System Analyst and other IT staff.
• Support, maintain, and manage the Enterprise Texting Platform , ensuring integration with other business systems and maintaining compliance with communication standards.
• Develop and deploy improvements, workflows, and automations in the texting platform to improve efficiency and communication flow.

Collaboration and Technical Projects

Administration and Support

Qualifications and Competencies Education and Experience

Knowledge, Skills, and Abilities

Physical Requirements and Work Environment

Monday- Friday

8AM to 4 : 30 PM