Digital Banking - Support Specialist

Job Description

Job Description

Position Summary

Citizens State Bank is seeking an experienced Digital Support Specialist to join our Treasury and Digital Banking team. This role is essential to delivering a seamless digital banking experience for our customers and supporting CSB’s  Digital First  strategy. The ideal candidate will combine strong customer service skills, technical expertise, and operational knowledge to ensure excellence in customer support for CSB's digital banking services.

Core Responsibilities

• Customer Support : Assist customers with online and mobile banking requests, including enrollment and general inquiries.
• Troubleshooting : Diagnose and resolve technical issues related to digital banking platforms.
• Account Maintenance : Perform account-related maintenance and handle secure messaging requests.
• Issue Resolution : Research and resolve customer problems, coordinating across departments as needed.
• Fraud Prevention : Conduct Reg E reviews, maintain fraud and dispute logs, and educate customers on security measures.
• Card Services : Provide support for debit cards, credit cards, and ATM-related issues.
• Bill Payment Assistance : Help customers with online bill payment questions and troubleshooting.
• Operational Support : Assist with daily Treasury tasks and maintain compliance with internal procedures.

Hourly Range : $20.00 –$25.00 per hour  commensurate with experience.

Citizens State Bank is a community-rooted financial institution serving the Western Slope of Colorado. We are proud to be a community-rooted institution with a bold vision for growth. We value employees who bring vision, initiative, and a passion for serving our communities.

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

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