Operations Manager III

Job Description

Position :  Senior Fraud Operations Specialist

Location : Cupertino, California

Duration : Contract

Job ID : 171030

Job Overview :

• As a Senior Operations Specialist, candidate will lead initiatives aimed at enhancing customer support processes with cross-functional teams (including client’s contact centers) and managing high-priority escalations that standard processes struggle to resolve.
• This includes collaborating closely with cross-functional teams to detect, mitigate, and prevent fraud and scam activity impacting client’s store credit and gift card products and, while supporting key projects designed to safeguard client’s customers.

Responsibilities :

Key Qualifications :

Schedule Notes :

About PTR Global : PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to :

Pay Range : $60 - $70

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com