Manager, Mortgage Lending Member Experience

Redwood Credit Union is seeking a Manager, Mortgage Lending Manager to strategically plan, implement, lead, and evaluate Redwood Credit Unions (RCU) residential mortgage lending channels with a focus on providing excellent Member service and sound lending growth through sales efforts while also satisfying risk / return objectives set by RCUs Asset / Liability Committee (ALCO) and its Credit Risk Management Committee. this position will have departmental oversight which includes underwriting, loan processing, loan closing / funding, mortgage compliance and internal home loan originations teams.

Leadership and Management :

• Responsible for the total Member experience in all mortgage lending programs, while managing the day-to-day lending operations through direct reporting assistant managers.
• Drive maximum lending performance by synthesizing and analyzing information and recommending opportunities for current and future growth.
• Maximize production efficiencies and resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action.
• Supervise staff : goals, training, resources, support, feedback, and accountability. Promote team member contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships.
• Communicate with the Leadership Team and department staff regarding all aspects of mortgage lending opportunities, operations, procedures, policies and strategies.
• Further RCU lending presence by building external relationships by participating in and representing RCU at internal and external events, conferences, and community functions.
• As a member of the Leadership Team, attend and contribute to meetings, planning sessions, strategic initiative committee discussions, etc. as appropriate.
• Establish and maintain credibility throughout RCU by being an effective listener and problem solver for team members on all lending related issues.

Program Management :

Controlling

Planning :

Non-Essential Functions :

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES :

Join us and discover why youll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU) :

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

MINIMUM QUALIFICATIONS :

Knowledge, Skills and Abilities

Licenses and Certifications

Compensation : Base starting range : $137,000 to $ 151,000 annually commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidates work experience, education / training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including :

RCU Discounts and Perks :

Physical Requirements :

Internal Team Members : If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

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