Group Sales & Events Coordinator

Group Sales and Events Coordinator

Your journey starts here at Miraval Berkshires, where it is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in. Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval's purpose. As the Group Sales and Events Coordinator, you will embody the ethos of the Miraval wellbeing brand, be a competent individual who understands basic hospitality and customer service principles and inspires to learn more. The Group Sales and Events Coordinator is responsible for supporting the Group Sales team through client communication (phone, email, database) and workflow projects. In addition, they oversee supporting and assigning leads and encouraging the group sales team to have timely customer service to close more business. This position will also be responsible for assisting in the planning and executing of all hotel events and functions. This individual works with the event planning and sales team to assist with any and all administrative needs related to event planning. They work on organizing internal and external logistics for event management working with stakeholders that make the resort a success and clients alike. This position is full-time and on-site at the resort.

Specific duties include but are not limited to :

• Support sales and event planning staff in any way requested
• Envision database management
• Processes weekly reports as requested
• Ensure all information (copy of the signed contract, addendums, pertinent emails, etc.) is in Envision
• Support group sales staff by managing lead flow, completion, and database
• Support sales team in regard to entering leads and updated database information to best communicate correct and complete information to property teams
• Supporting the sales team administratively through client communication (phone, email, database) and workflow projects
• Manages group sales accounts as requested by the sales team
• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately timely and in a professional manner
• Oversees the lead flow, distribution, and management of new business RFP's confirming business and extending leads to all 3 properties
• Demonstrates awareness of established goals for each property and the role played in the Sales process to achieve and / or exceed these goals
• Produces sales contracts and manages correspondence; pulls sales reports; administratively supports group sales-facing marketing campaign; manages department expenses
• Maintains constant correspondence including prospecting efforts, and thank you letters for groups
• Reviews group resumes, billing, etc. as needed and requested by Senior / Event Planning Manager
• Assures that all administrative needs as related to events are executed appropriately
• Process weekly reports as requested
• Review hotel schedules, event schedules and activity schedules as requested
• Arranges guest amenities and special needs as requested
• Interface with clients as directed by the Senior / Event Planning Manager
• Stays informed on the latest trends for activities and programs of competitors and guest demands
• Performs all tasks and provides services in compliance with policies, procedures, work instructions, training, codes of conduct, recognized best practices, safety laws and regulations
• Works with group coordinator to finalize any commissions or rebates on group room block
• Coordinates weekly BEOs for all groups as directed by the Event Manager
• Attends pre-con meetings and prearrival meetings for all groups as directed by the Event Manager
• Oversees group calendar and bookings in conjunction with the group rooms coordinator

Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. Miraval Berkshires offers :

Qualifications : To be successful :

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location : US-MA-Lenox

Organization : Miraval Berkshires Resort and Spa

Pay Basis : Hourly

Job Level : Full-time

Job : Administrative

Req ID : LEN000841

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.