Client Services Coordinator

Job Title :

• Client Services Coordinator         FLSA Exempt Status : Non-Exempt Reports to : Law Firm Leader   Job Summary Join our team at Cocheco Elder Law Associates, where we guide clients through estate planning, probate, trusts, and elder care matters.
• As the Client Intake Specialist, you will play a critical role in triaging potential prospective clients, managing all client intake, and ensuring seamless communication.
• This position serves as the first point of contact for the firm, making active listening, effective communication, and professionalism key to success.
• You will also act as a backup phone responder, ensuring no client request goes unanswered.

Responsibilities Client Intake and Triage :

Effective Communication :

Active Listening :

Backup Phone Responder :

Technology Utilization :

Daily Operations Support :

Qualifications Education :

Experience :

Communication Skills :

Technical Proficiency :

Listening Skills :

Team Player :

Please note :