Medical Assistant Lead - Family Medicine

Department :

01120 GCMG Dilworth Family Medicine - Family Medicine

Status : Full time

Benefits Eligible : Yes

Hou rs Per Week : 40

Schedule Details / Additional Information :

Monday - Friday 730am - 5pm

Major Responsibilities :

Responsible for direct and in-direct patient care, (Clinical responsibilities vary based upon department specialty.)

1)Maintains productivity levels as outlined in departmental standards and goals.

2)Provides clinical coverage as needed by patient volume or work flow.

• Assists in direct patient care activities, (which could include office procedures, triage, etc.).
• Assists with indirect patient activities, (which could include incoming calls, scheduling appointments, orders tests, etc.).
• Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.

Responsible for daily team operations, staffing schedules and works to ensure overall work standards and goals are achieved.

1)Ensures high flexibility of staff to minimize downtime and allow for job rotation while ensuring that effective work balance in the team is maintained.

2)Coordinates staffing schedule and works to address staffing issues providing for coverage when warranted.

3)Carries out process audits to confirm maintenance of standard work.

4)Carries out 6S audits.

5)Actively seeks to drive waste out of the process.

6)Ensures visual management is maintained and shares feedback with team members regularly.

7)Engages and encourages associates while executing process improvement initiatives.

Under the direction of the department head, manages direct reports' orientation, training, and performance. Upholds clinic policies and serves as a role model by acting in a manner consistent with Behavior Expectations.

3)Evaluates the need for and develops team / individual training sessions to reinforce standardization, flexibility, and build new skill sets.

4)Under the direction of the department supervisor / manager, conducts hiring, correction and termination activities of direct reports and maintains strict confidentiality standards.

5)Understands and acts in support of department work standards, procedures, initiatives, and continuous process improvement to positively impact Key Result Areas and guides direct reports as appropriate.

6)Consistently recognizes problem situations that require action and proceeds accordingly in a calm, professional manner; demonstrating strong customer service, effective conflict resolution and service recovery skills.

1)Ensures direct reports meet daily, monthly and annual accountabilities as depicted by position job description and department procedures.

2)Responsible for the department orientation and training of new associates under their direction. Conducts ongoing assessment of orientation and training effectiveness; adjusting as appropriate.

7)Conducts team meetings / huddles; as scheduled or necessary.

Supports supervisor / manager in a variety of department / administrative functions as directed.

1)Creates and maintains essential data and files to provide for department reports as directed by manager / supervisor, (i.e. Budget / finance, staffing, inventory).

2)Provide consistent feedback on overall operations of department(s) to their direct supervisor / manager.

3)Coordinate preventive maintenance and on-demand service for all equipment, as applicable.

4)Delegate problems through proper channels and follows through to seek completion.

5)Attend and assist with department meetings.

6)Monitor and maintain an appropriate supply inventory and coordinate ordering of supplies on a routine or as needed basis.

7)Promote cost reduction targets within the team.

8)Perform additional tasks as assigned.

Self Development

1)Consistently manages time and demonstrates resource management skills effectively to complete daily activities.

2)Maintains licensure / certification(s).

3)Completes clinic competencies as required.

4)Maintains general knowledge of clinic and department policies, procedures and standards. (i.e. Documentation Policy, Attendance Policy, etc.)

5)Participates in developmental / skills training.

Education / Experience Required :

Knowledge, Skills & Abilities Required :

Appropriate credentials, including license in State of Illinois, certification, registration, or specialized training as required by AAAHC and / or clinic to perform clinical duties; (ie; RN, ARRT, Medical Assistant Cert / Reg, MA or specialty specific training).

Physical Requirements and Working Conditions :

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06 / 01 / 2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting / movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$23.65 - $35.50

Our Commitment to You :

Advocate Health offers a comprehensive suite of Total Rewards : benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including :

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About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.