Director / Senior Director, Product Design - Agentforce Platform

Director / Senior Director, Product Design - Agentforce Platform

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About Salesforce

Salesforce is the Customer Company — inspiring the future of business with AI + Data + CRM. Our mission is to help every Trailblazer connect with customers in a whole new way. Guided by our core values — Trust, Customer Success, Innovation, Equality, and Sustainability — we believe technology, when designed with empathy and purpose, empowers people to create change that matters.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Agentforce is Salesforce’s platform for building, evaluating, and managing AI-powered agents that transform how customers engage with brands and how work gets done. Agentforce enables organizations to create intelligent agents that can reason, act, and integrate deeply with CRM and external systems.

Agentforce’s strength lies in its authoring tools, agent script, and evaluation framework, which allows builders and developers to rigorously create, test, measure, and improve agent behavior through iterative feedback loops. For UX Design, this means crafting seamless experiences that connect agent authoring, evaluation, deployment, and lifecycle management.

This is a high-visibility leadership role at the heart of Salesforce’s AI + Platform strategy.

What You’ll Do

• Design Vision & Strategy : Define and drive the end-to-end UX strategy for Agentforce Development, spanning agent authoring, evaluation, SDK / API tooling, and lifecycle management.
• Design for authors and builders across the low-code to pro-code spectrum, ensuring seamless transitions between declarative tools and developer workflows.
• Create experiences that bring consumer-grade quality to complex enterprise and developer environments.
• Partner with Product and Engineering to evolve the evaluation framework and tooling UX — enabling builders to measure, debug, and improve agent performance with transparency and trust.
• Drive a unified design system aligned with the Salesforce Lightning Design System (SLDS).

Leadership & Transformation

Collaboration & Influence

Execution & Scale

Required Qualifications

Preferred (Love To Have)

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. Recruiting, hiring, and promotion decisions are fair and based on merit.

Salary Range (for certain regions)

For Washington-based roles, the base salary hiring range for this position is $211,500 to $351,800. For California-based roles, the base salary hiring range for this position is $230,800 to $384,100.

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