Job descriptionDemonstrated technical experience in a desktop or IT support role.Proficiency in Windows 10 and Windows 11 operating systems.Familiarity with hardware imaging processes.Experience with hardware inventory management.Proven troubleshooting and problem-solving skills.Knowledge of project management methodologies.Familiarity with ITIL principles and their application in an IT environment.Experience using Service-Now or a similar IT service management platform.Excellent oral and written communication skills.