Service Desk Analyst I - Market A

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Description

We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.

Responsibilities :

Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.

Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.

Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.

Assist with deploying and configuring PCs, operating systems, and mobile devices.

Support ITSM processes and maintain accurate documentation of incidents and resolutions.

Collaborate with team members to identify and implement improvements to service desk operations.

Conduct training sessions for users to enhance their understanding of technical systems and processes.

Review and maintain quality standards for technical support and customer interactions.

Utilize REST API tools and other resources to provide advanced technical assistance.

Provide production support within the manufacturing environment, ensuring minimal disruption to operations.

Requirements

Proven experience in customer service and technical support roles.

Strong communication skills with the ability to explain technical concepts to non-technical users.

Proficiency in troubleshooting hardware, software, and network issues.

Familiarity with ITSM processes and tools.

Knowledge of deploying and configuring laptops, PCs, and mobile devices.

Understanding of computer hardware and PC operating systems.

Ability to work onsite and provide hands-on support as needed.

Basic knowledge of REST API and other technical tools is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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