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Store Manager

Store Manager

ExpressNovi, MI, US
30+ days ago
Job type
  • Full-time
Job description

Store Manager Position

Express is seeking a Store Manager. The Store Manager position is twofold : To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose : We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.

Key Responsibilities :

  • Talent Attract, develop and retain top talent
  • Support an environment which encourages an exceptionally high level of store morale
  • Focus all store associates on creating an environment built on teamwork and a "one team" mentality
  • Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
  • Build a succession plan for all roles
  • Identify and nurture the growth of high performing store associates
  • Develop and maximize the success of store associates to achieve sales potential and customer experience
  • Attract, recruit and hire all store associates

Customer and Associate Experience Build a store environment that consistently delivers exceptional customer experiences

  • Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
  • Create a culture of proactive customer engagement
  • Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
  • Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
  • Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
  • Drive loyalty and credit card acquisition through an engaged store team
  • Create positive in-store experience through visual standards
  • Execution - Analyze the business and execute / communicate clear action plans that optimize results.

  • Manage all aspects of daily store operations
  • Ensure all store associates have clarity on goals and action plans
  • Create clear action plans that optimize results
  • Direct workload and ensure execution of plans and strategies across the store
  • Ensure the adherence to Company Policies and the safety of store associates and Customers
  • Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
  • Optimize sales / operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
  • Ensure an effective schedule with the right associate in the right place at the right time
  • Manage controllable expenses and ensure loss prevention and safety standards in place
  • Essential Qualifications :

  • Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
  • Proven ability to increase sales and store profitability
  • Proven ability to network, recruit, interview, train, develop and promote associates
  • Ability to travel periodically, as needed for meetings
  • Ability to move medium to large items weighing up to 50 pounds
  • Preferred Qualifications (skills and abilities) :

  • Previous retail experience preferred
  • Ability to effectively communicate with customers, peers and supervisors
  • Demonstrated sales accountability
  • Collaborative, respectful team member
  • Ability to multitask and handle multiple customers and / or processes at once
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    Store Manager • Novi, MI, US

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