Resident Relations Coordinator

Leisure Vale Assisted Living -

Now Hiring: Resident Relations Coordinator

• Monday - Friday (8:30 AM - 5:00 PM)

Leisure Vale Assisted Living is a pillar in assisted living in Glendale, CA. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Leisure Vale Assisted Living

413 E Cypress St,

Glendale, CA 91205

716.325.1056

Why work for us?

• Caring and compassionate environment
• Opportunity for growth, success and longevity
• Come join employees who have become family!
• Supportive Management team

Benefits:

• Beautiful work environment
• Competitive Wages and Benefit Package
• Flexible Schedule
• Paid Time Off
• Overtime Pay
• 401(k)

Job Summary:

The Resident Relations Coordinator serves as the primary liaison between residents, families, and facility staff to ensure concerns, complaints, and compliments are addressed in a timely, empathetic, and effective manner. This role plays a vital part in promoting a resident-centered culture, supporting quality improvement efforts, and fostering positive community relationships.

Job Duties:

Essential Functions

• Serve as the first point of contact for residents, patients, and families to voice concerns, complaints, or compliments.
• Listen actively and empathetically to understand and clarify the nature of any feedback
• Coordinate with relevant departments (e.g., nursing, dietary, housekeeping) to investigate and resolve concerns
• Ensure all issues are addressed in a timely, respectful, and appropriate manner that prioritizes resident well-being.
• Accurately document all complaints, concerns, and resolutions in accordance with facility procedures.
• Maintain up-to-date logs and generate reports for quality assurance and leadership review.
• Provide timely updates to residents and families regarding the status of their concerns.
• Confirm satisfaction with the resolution and ensure clear, ongoing communication
• Educate residents and families about their rights and the facility’s complaint resolution process
• Provide support with interpretation or clarification of policies and procedures when needed.
• Identify and report complaint trends and unresolved issues to leadership or compliance officers.
• Ensure all actions and resolutions align with company policies, ethical standards, and applicable regulations (e.g., Title 22 in California).
• Recognize and analyze patterns in resident concerns to recommend service improvements.
• Collaborate with department leaders to develop and implement proactive strategies that enhance resident satisfaction.

Accountabilities:

• Maintain resident, employee, and community confidentiality.
• Respect Resident's Rights.
• Demonstrate a positive attitude and ability to work well with all people, particularly the elderly.
• Promote a positive work environment that emphasizes teamwork.
• Demonstrate willingness to help other staff whenever needed.
• Observe standard precaution procedures and all safe workplace measures.

Job Specifications:

• Prior experience in resident relations, social services, customer service, or a healthcare environment is strongly preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and manage priorities in a fast-paced environment
• Working knowledge of applicable state regulations (e.g., Title 22) and resident rights.
• Compassion and respect for older adults and those in Assisted Living settings
• Proficiency in documentation and basic office software.

The physical demands described must be met by every associate. Reasonable accommodations may be considered to enable individuals with disabilities to perform essential job functions.

Working Conditions:

• Must be able to stand for extended periods and lift up to 25 lbs.
• May require evenings, weekends, and holidays depending on resident needs and staffing.

Leisure Vale Assisted Living is an equal opportunity employer and makes employment decisions on the basis of merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws. Leisure Vale Assisted Living will consider qualified applicants with criminal histories in a manner consistent with state, federal, or local law.