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Assistant Casino Manager
Assistant Casino ManagerKo-Kwel Casino Resort Medford • Medford, OR, US
Assistant Casino Manager

Assistant Casino Manager

Ko-Kwel Casino Resort Medford • Medford, OR, US
3 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Let's Be Friends!

At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

Why this job matters

At Ko-Kwel Casino Resort, our guests come to play, relax, and connect - and the Assistant Casino Manager helps make that happen every day. This role keeps our gaming floor running smoothly, supports our team members with integrity and care, and ensures our guests enjoy a fun, fair, and unforgettable experience. You're the kind of leader who thrives on energy, builds trust, and makes both people and systems work better together.

What you bring to the table

  • Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
  • You're a confident leader who knows how to keep a gaming floor humming - balancing the fun and excitement our guests love with the responsibility and precision our operations demand.
  • Oversee day-to-day slot operations, stepping in when the Casino Manager is away.
  • Keep our environment safe, healthy, and friendly for both guests and team members.
  • Approve jackpots, resolve guest disputes, and uphold gaming policy with fairness and calm.
  • Create clear communication between leadership and gaming staff, keeping everyone informed on policy updates, events, and game details.
  • Review reports on slot performance, sharing insights and ideas for improvement.
  • Maintain procedures, manuals, and compliance documentation.
  • Manage scheduling, payroll reports, and PTO approvals for the slot team.
  • Partner in planning and running slot tournaments and casino promotions that drive excitement and revenue.
  • Coach, train, and inspire team members - building a culture of service, accountability, and growth.
  • Represent the department during marketing events and player promotions, ensuring players feel valued and recognized.
  • Coordinate equipment moves, conversions, installations, and maintenance with precision and safety.
  • Maintain strict compliance in key control, safety, attendance, and conduct for all slot operations staff.
  • Support and mentor Tribal Member employees in alignment with our Tribal Member Preference policy.
  • Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

What you're responsible for (and not)

  • Approving jackpots and complimentary services within the approved Comp Matrix.
  • Supervising Slot Floor Managers, Senior Slot Ambassadors, Slot Ambassadors, and Slot Technicians.
  • Authorizing purchase orders, maintenance requests, and operational needs as directed.
  • Overseeing access to all secured slot areas and technical shops.
  • Maintaining confidentiality, professionalism, and a positive example of guest service and leadership at all times.
  • Ensuring compliance with Coquille Gaming Commission regulations and internal policies.
  • Leading with fairness, integrity, and a steady hand - even under pressure.
  • Restricted from accepting tips.
  • Physical stuff to know

    We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.

    Ability to work weekends, holidays and evening hours as business demands. You'll spend much of your shift standing and walking the floor, with occasional sitting and computer work. You'll handle multiple priorities, make decisions under pressure, and may encounter stressful or emotional guest situations. You'll walk frequently, lift 40 pounds, and use hands to; finger, handle, or feel objects, tools, or controls with periods of occasional repetitive motion.

    This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

    Must-haves, nice-to-haves, and maybe some bonus points

  • A high school diploma or GED (some college coursework or gaming certificate is a plus).
  • At least five years of experience with electronic gaming device operations.
  • Five years of supervisory experience leading teams in a fast-paced setting.
  • Age 21 or older.
  • Proficiency with computer systems - ideally player management systems and Microsoft Office products.
  • Familiarity with AutoCAD for slot floor layouts (a bonus!).
  • Troubleshooting experience with gaming systems and server-based games.
  • Strong communication, coaching, and interpersonal skills - you bring people together and handle tough conversations with grace.
  • A professional, approachable demeanor and a collaborative spirit.
  • Demonstrated integrity, confidentiality, and composure under pressure.
  • Ability to meet all licensing, background check, and drug-free workplace requirements of the Coquille Gaming Commission.
  • Ability to travel as needed to support other locations.
  • Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
  • Comfortable communicating clearly and positively with both guests and teammates.
  • Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

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