Help Desk Specialist (Santa Monica)

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology.

Your key responsibilities include :

• Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
• Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
• Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
• Create and manage detailed logs of incidents and requests, identifying trends.
• Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
• Building and deploying PCs and laptops.