Operations Manager

Summary/Objective:

• The primary objective of the Operations Supervisor is to be a hands-on leader responsible for delivering guidance and technical support for Field Personnel as assigned.
• This leader will monitor operations performance and technical aspects of the refill stations to create a safe and efficient work environment.
• This position is responsible for meeting the market’s key performance indicators (KPI).
• Every Watermill Express employee is expected to perform their job in a professional manner to provide the best possible service to our customers.
• This includes following all policies, procedures, job duties and the company’s Pledge of Conduct.
• The Pledge of Conduct includes conducting work honestly, fairly and with integrity.

This position is hourly, non-exempt ranging from $22-$32 Essential Functions:

• Perform supervisory duties for all assigned personnel.
• Ensure operational uptime for assigned units.
• Maintain the station maintenance program which ensures the company’s quality standards are met.
• Participate in and/or oversee collection procedures.
• Operate within maintenance, repair, and controllable expense budgets.
• Keep a positive attitude when interacting with customers.
• Maintain a professional appearance (clean uniform and vehicle).
• Oversee routine service and maintenance on company vehicles.
• Oversee market’s vehicle organization, maintenance, and cleanliness.
• Lead technical operations within the market.
• Function as the subject matter expert to assist in resolving high-level technical issues with our refill stations.
• Evaluate employee performance and/or identify technical and performance training opportunities to ensure Company standards are met.
• Communicate employee successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance.
• Provide SMART training and ensure all employees are certified.
• Provide safety training to all employees and ensure the market employees follow all safety protocols.
• Review and monitor unit support systems and delegate actions to appropriate staff.
• Assist with warehouse organization and cleanliness, as needed.
• Support District Manager and Regional Manager as needed.
• Regular and predictable attendance for required schedule.

Follow safety guidelines and act in a safe manner All other duties assigned Benefits:

• Company provided vehicle.
• Comprehensive medical insurance- no monthly premium for employee only coverage.
• Employer HSA contributions (if applicable).
• Company provided life and AD&D insurance.
• Optional benefits include dental, vision, supplemental life, short-term disability, accident and critical illness coverages.
• Company provided Employee Assistance Program (EAP).
• Vacation accrual.
• Paid holidays. 401k and Roth eligibility with company match.
• Company provided attire.
• Incentive opportunities available (FT positions).

Knowledge, Skills, Abilities:

• Strong leadership and team building skills.
• Ability to balance hands-on with oversight duties.
• Well-developed written and oral communication skills.
• Strong working knowledge of ERP, technical support systems, and MS Outlook.
• Team player with positive attitude.
• Bilingual English/Spanish preferred.
• Ability to operate standard office equipment.
• Ability to read written instructions.
• Ability to operate a smart phone.
• Clean motor vehicle record and current valid driver license.
• Ability to work on-call for rotating weekends and evening.
• Ability to clearly communicate technical information.
• Basic mathematical skills.
• Familiar with use of voltmeter and similar diagnostic equipment.
• Electrical, maintenance, repair, or similar experience preferred.
• Willing to gain certifications as required.

Physical Requirements:

• Ability to lift 50 pounds.
• Capable of climbing ladders, walking, standing, stooping and bending.
• Ability to work safely in limited space inside refill stations.
• Ability to work in a variety of weather conditions, including extreme heat and cold.
• Ability to safely operate a motor vehicle.

Education and Experience:

• High School Diploma or equivalent preferred.
• Advanced electrical and plumbing knowledge and experience required.
• Refrigerant and backflow certification preferred.
• Prior leadership experience preferred.

If you meet the requirements outlined above and would like to work for a successful company, we encourage you to apply today! https:

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