Talent.com
HSPD-12: Government Badging & Credentialing Specialist (Birmingham, AL - REF1800L)**
HSPD-12: Government Badging & Credentialing Specialist (Birmingham, AL - REF1800L)**Citizant • Birmingham, AL, United States
HSPD-12 : Government Badging & Credentialing Specialist (Birmingham, AL - REF1800L) • •

HSPD-12 : Government Badging & Credentialing Specialist (Birmingham, AL - REF1800L) • •

Citizant • Birmingham, AL, United States
30+ days ago
Job type
  • Full-time
Job description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values : Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Duties & Responsibilities :

Enrollment Process Management :

  • Schedule appointments and / or service walk-in for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
  • Answering phone calls / email inquiries for all things related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
  • Perform other job-related duties as assigned.
  • Education :

  • High School diploma, GED certification.
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential.
  • Clearance Requirement :

  • US Citizenship required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $38,400 - $44,700 (depending on experience)
  • Citizant offers a competitive benefits package, including :

  • Health and Welfare (H&W) benefit
  • Medical, dental, and vision insurance
  • Life and Disability Insurance
  • 401(k)
  • Generous Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Disclaimer : Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

    Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

    Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Create a job alert for this search

    Credentialing Specialist • Birmingham, AL, United States

    Related jobs
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border Protection • Good Hope, AL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 19 hours ago • Promoted • New!
    Washington Licensed Behavioral Health Advocate

    Washington Licensed Behavioral Health Advocate

    VirtualVocations • Birmingham, Alabama, United States
    Full-time
    A company is looking for a Behavioral Health Care Advocate.Key Responsibilities Facilitate care coordination services for members needing behavioral health support Complete documentation and tre...Show more
    Last updated: 18 days ago • Promoted
    Senior Analyst, Government Programs

    Senior Analyst, Government Programs

    VirtualVocations • Birmingham, Alabama, United States
    Full-time
    A company is looking for an Analysis & Efficiencies Senior Analyst.Key Responsibilities Analyze complex datasets to identify trends and opportunities for operational improvement across Medicare, ...Show more
    Last updated: 1 day ago • Promoted
    California Licensed Behavioral Health Advocate

    California Licensed Behavioral Health Advocate

    VirtualVocations • Birmingham, Alabama, United States
    Full-time
    A company is looking for a Behavioral Health Care Advocate - Utilization Management.Key Responsibilities Oversee initial inpatient admission requests for psychiatric and chemical dependency patie...Show more
    Last updated: 30+ days ago • Promoted
    Licensed HEDIS Specialist

    Licensed HEDIS Specialist

    VirtualVocations • Birmingham, Alabama, United States
    Full-time
    A company is looking for a HEDIS Specialist to supervise and facilitate interventions for behavioral health HEDIS and Pay for Performance measures. Key Responsibilities Develop and implement strat...Show more
    Last updated: 4 days ago • Promoted
    U.S. Border Patrol Agent

    U.S. Border Patrol Agent

    U.S. Customs and Border Protection • Susan Moore, AL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 19 hours ago • Promoted • New!
    Eligibility Specialist II

    Eligibility Specialist II

    VirtualVocations • Birmingham, Alabama, United States
    Full-time
    A company is looking for an Eligibility Specialist 2.Key Responsibilities Conduct advanced eligibility screening and provide guidance on financial assistance programs Facilitate application proc...Show more
    Last updated: 30+ days ago • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    US Customs and Border Protection • Oak Grove, AL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 29 days ago • Promoted
    Customs and Border Protection Officer - Experienced (GS9)

    Customs and Border Protection Officer - Experienced (GS9)

    US Customs and Border Protection • Vincent, AL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    US Customs and Border Protection • Good Hope, AL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Border Patrol Agent - Experienced (GL9 / GS11)

    Border Patrol Agent - Experienced (GL9 / GS11)

    U.S. Customs and Border Protection • Dodge City, AL, US
    Full-time
    Check out these higher-salaried federal law enforcement opportunities with the U.Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premi...Show more
    Last updated: 19 hours ago • Promoted • New!
    Government Programs Specialist

    Government Programs Specialist

    VirtualVocations • Birmingham, Alabama, United States
    Full-time
    A company is looking for a Government Programs and Services (GPS) Specialist I.Key Responsibilities Support MedAccess adjudication processes and communicate CMS guidance changes to clients Provi...Show more
    Last updated: 30+ days ago • Promoted
    Florida Government Affairs Director

    Florida Government Affairs Director

    VirtualVocations • Birmingham, Alabama, United States
    Full-time
    A company is looking for a State Government Affairs Director to oversee government affairs work in Florida.Key Responsibilities Create and execute a comprehensive strategy to advance policy refor...Show more
    Last updated: 1 day ago • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border Protection • Odenville, AL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 19 hours ago • Promoted • New!
    State Licensed Intervention Specialist

    State Licensed Intervention Specialist

    VirtualVocations • Birmingham, Alabama, United States
    Part-time
    A company is looking for an Intervention Specialist (Part-Time).Key Responsibilities Design and deliver intensive live interventions to small groups of students using research-based instructional...Show more
    Last updated: 3 days ago • Promoted
    Illinois Licensed Behavioral Health Leader

    Illinois Licensed Behavioral Health Leader

    VirtualVocations • Birmingham, Alabama, United States
    Full-time
    A company is looking for a Principal Clinical Leader, Behavioral Health (ABHIL).Key Responsibilities Serve as the key Behavioral Leader and subject matter expert for the health plan's Behavioral ...Show more
    Last updated: 2 days ago • Promoted
    Special Warfare Specialist

    Special Warfare Specialist

    United States Army • Birmingham, AL, United States
    Permanent
    ELIGIBLE FOR UP TO A $34K SIGNING BONUS.Talk to your recruiter for details.As a Special Forces Candidate, you’ll be training to become a Green Beret, one of the most highly skilled Soldiers in the ...Show more
    Last updated: 30+ days ago • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Lipscomb, AL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 19 hours ago • Promoted • New!