Sr. Manager, Luxury Hospitality

Sr. Manager, Luxury Hospitality – F1 Miami Grand Prix

Join to apply for the Sr. Manager, Luxury Hospitality role at F1 Miami Grand Prix

Summary

The Sr. Manager of Luxury Hospitality will play a pivotal role in the development, execution, and continuous evolution of premium hospitality programs across the South Florida Motorsports (SFM) and the Hard Rock Stadium Enterprise. This role will oversee luxury environments and experiences spanning the Formula 1 Crypto.com Miami Grand Prix, Precision Drive Club, Miami Dolphins home games, concerts, and Hard Rock Stadium ancillary events. In addition to day-to-day operational management, this position will contribute to the product development of future Hard Rock Stadium hospitality concepts — curating the end-to-end guest experience across entertainment, food and beverage, gifting, suite design, and service differentiation. Working closely with the VP of Luxury Hospitality & Curated Experiences, this individual will ensure that all premium programs reflect the organization's commitment to exceptional service, innovative design, and world-class guest delivery.

Location

This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities

• Lead and manage hospitality operations across Formula 1 Miami Grand Prix, Precision Drive Club, Miami Dolphins home games, concerts, and all ancillary events. Oversee pre-event planning, onsite execution, and post-event recaps to ensure flawless delivery in collaboration with existing team members.
• Serve as a point of contact and host for high-profile guests, members, and partners as applicable. Build and maintain trusted relationships with VIP clientele, ensuring white-glove service and seamless communication throughout the guest journey.
• Support the VP of Luxury Hospitality in the conceptualization and development of new hospitality products and premium spaces at Hard Rock Stadium. Curate end-to-end experiences encompassing entertainment, culinary programs, design, gifting, service rituals, and suite differentiation.
• Develop operational plans, layouts, run-of-show documents, and service outlines for events. Partner with internal teams to ensure all guest touchpoints are meticulously executed and aligned with brand expectations.
• Assist in planning and executing ownership-level events and suite experiences. Maintain the highest service standards for ownership guests and VIPs.
• Drive consistency in white-glove service delivery through training, pre-event briefings, and hands-on leadership during events. Ensure every interaction reflects the organization's luxury brand ethos.
• Work collaboratively with internal stakeholders—including F&B, Stadium Operations, Marketing, Partnerships, and Events—to coordinate all elements of the guest journey. Serve as the operational and creative bridge between departments.
• Manage relationships with third-party vendors and partners supporting hospitality programs, ensuring contractual compliance, brand alignment, and execution.
• Prepare event recaps, operational summaries, and guest feedback reports. Identify key insights to drive process improvements and future product innovation.

Qualifications

Featured Benefits

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

J-18808-Ljbffr