Program Manager - Onsite : Columbus, OH

Program Manager

The Program Manager will lead the Program Execution team under the Consumer and Regional Banking / Digital Product Delivery organization. The Program Manager will be responsible for general program facilitation, processes enabling the execution function, driving continuous improvement, and maintaining the operational excellence of Product Delivery.

This role is central to enabling successful delivery of tech build across the Consumer and Regional Banking (CRB) Book of Work. The Program Manager will lead the Program Execution team, which is responsible for, among other duties, the Agile delivery tools, reporting, release management, cross-functional prioritization, and Big Room Planning. The Program Manager will coordinate department-level initiatives, manage relationships with governance partners and the Value Management Office (VMO), and drive continuous improvement in delivery practices. Additionally, the Program Manager will lead internal communications, facilitate department and leadership meetings, and support new colleague onboarding.

Primary responsibilities include leading the Program Execution team which is responsible for administration of all tools, reporting, Big Room Planning, Release readiness, Program-level prioritization, and program charter. The Program Manager will also lead internal communications, department meetings, and storytelling efforts. They will be accountable for the internal CRB portfolio value streams' administration and oversight. The Program Manager will interface with the Value Management Office (VMO) to align on governance, process, and metrics. They will drive organizational change management and lead continuous improvement initiatives. The Program Manager will partner across product, technology, and business teams to drive toward shared outcomes. They will own and evolve Big Room Planning to support initiative-level agility and visibility. The Program Manager will maintain all program documentation and manage day-to-day program operations. They will support onboarding and process documentation for new colleagues.

Minimum requirements include a Bachelor's degree and 7 years of experience in Program, Project, or Product Management. Preferred requirements include experience with Agile and Waterfall delivery models, experience in banking or financial services, expertise in tools like Jira, ADO, or AgilePlace, as well as project and workflow management tools, strong verbal and written communication and storytelling skills, ability to influence across organizational levels, experience with change management, vendor coordination, and cross-functional delivery, experience creating KPIs and reporting tools to quantify program success, proficiency in PowerPoint, Canva, or other presentation software, experience leading and developing a team, experience with process improvement methodologies (e.g., Lean, Six Sigma), and ability to explain program-level risks and IT-related concepts across all organizational levels. Highly motivated with strong organizational, analytical, decision-making, and problem-solving skills are also required.