Human Services Assistant

Job Announcement

The Fairfax County Community Services Board (CSB) is seeking an experienced administrative professional with a positive and "can-do" attitude to join the Business Operations department as a Human Services Assistant. Part-time merit position for 20 hours per week.

Front desk duties include executing the CSB check-in and check-out procedures using the electronic health record (EHR); scheduling and reconciling clinical and medical appointments in the EHR based on approved protocol for notification; fielding phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner and assessing for level of risk or emergency intervention; opening and closing program assignments in the EHR; updating financial and demographic information required in all client profiles in the EHR and processing payments.

Back-office duties include verifying insurance coverage and explaining insurance benefits as requested by clients; monitoring, researching, arranging and conducting annual review / updates of the EHR record with clients to ensure information is accurate and fees are properly set.

The successful individual will possess the ability to communicate clearly and concisely orally and in writing; multi-task; prioritize work; and must be detail oriented, accurate in data entry, organized, possess excellent customer service skills, and able to work in a fast-paced team environment. The position requires the ability to exercise tact, discretion, initiative, along with being w ell-organized, flexible, proactive, resourceful, and efficient. Protects individuals' confidentiality using existing state, local, and federal policies, and procedures. Maintains expertise in several databases related to the EHR, revenue cycle management, as well as Microsoft Office software.

Location and Hours : This advertisement will be used to fill a 20 hour per week part-time position that will provide support at the following locations : Herndon Neighborhood Resource Center and James Lee Community Center, Tuesday, Wednesday, and Thursday. Scheduled hours are 9 : 00 am to 5 : 30 pm, with Wednesdays being half days.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home - including Spanish, Asian / Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity. A foreign language skills stipend of up to $780 / year (part-time) may be given for qualified bi-lingual employees.

Eligible for all County benefits and for health benefits at part-time premium rates. To find out about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.

Note : To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."

Illustrative Duties

Assists professional staff with specific routine care management services such as program publicity, routine / limited-service eligibility determination, intake / history client interviews, language translations, interpretations of health information and services, and administration and scoring of diagnostic tests;

Maintains / updates information on available human services and obtains information on new services;

Maintains resource library and assists clients with use of library;

Collects and presents information regarding client dissatisfaction or misuse of services;

Collects, formats and presents program statistics for reports and program assessments;

Teaches, interprets and / or assists with conducting health information classes.

Required Knowledge Skills and Abilities

Knowledge of the basic principles of human behavior;

Knowledge of word processing and data management programs (Excel, survey software);

Ability to communicate effectively to clients;

Ability to organize information and records;

Ability to communicate in written format;

Employment Standards

MINIMUM QUALIFICATIONS :

Any combination of education, experience, and training equivalent to the following : (Click on the aforementioned link to learn how Fairfax County interprets equivalencies)

High school or G.E.D. issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).

NECESSARY SPECIAL REQUIREMENTS :

The appointee to this position will be required to complete a criminal background check, Child Protective Services Registry check, tuberculosis test, and sanction screenings to the satisfaction of the employer.

This position is emergency / essential services personnel. (Required to report for duty during inclement weather and / or other emergencies.)

PREFERRED QUALIFICATIONS :

• 1 year of experience in behavioral health setting.
• 1 year of experience and working knowledge of Electronic Health Records.
• 1 year of experience and familiarity with Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• 2 years of experience providing front-line customer services to include responding to internal customer inquiries face-to-face, by telephone, and in writing.
• Excellent computer skills and proficiency in the use of various office computers software's such as Microsoft Outlook, Word, Excel, and Power Point.
• Experience working independently with minimum supervision in a fast-paced, collaborative team environment with a strong commitment to customer service.
• Experience with handling confidential information, and maintaining a high level of integrity, discretion, and professionalism in dealing with customers and colleagues.
• Experience with effectively communicating with diverse bilingual / multi-lingual populations.

PHYSICAL REQUIREMENTS :

Ability to answer phones and use a keyboard driven equipment. Ability to communicate clearly with others. Ability to conduct various screenings on individuals upon entry to CSB facilities. Ability to travel to various CSB sites to attend meetings or preform work duties; maneuver through multi-floor buildings; bend / stretch; carry up to 25lbs. All duties performed with or without reasonable accommodation.

SELECTION PROCEDURE :

Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and / or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO / AA / TTY.

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