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FORTÉ is hiring : Senior Audio-Visual Service Technician in Boston

FORTÉ is hiring : Senior Audio-Visual Service Technician in Boston

MediabistroBoston, MA, United States
18 hours ago
Job type
  • Full-time
Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible.

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems.

What You Will Be Doing :

  • Diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
  • Provide technical support and training to clients on the operation and functionality of AV equipment
  • Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
  • Assist in documenting service procedures and service-related activities
  • Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success :

  • Previous experience in the service or installation of AV systems
  • Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
  • Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS
  • Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
  • Excellent communication skills with a customer service-oriented approach
  • Ability and willingness to travel to customer sites
  • CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus.

    • Why Should You Apply?

    At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building.

    The benefits of ownership

    At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

  • Healthcare, vision & dental coverage to keep you and your family well
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
  • Employer-paid life and disability insurance for added peace of mind
  • 401(k) with company match to invest in your future
  • Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
  • Tuition reimbursement and ongoing learning opportunities to support your growth
  • Employer-paid employee assistance program to care for your physical, mental, and financial health
  • Paid time off that helps you truly disconnect

    • FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

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