Customer Service Representative

Job Description

Job Description

NEXT CLASS STARTING IN November 2025

We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.

Essential Job Functions :

• Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
• Maintains sincere interest in providing stellar customer care
• Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction
• Exercises independent thinking in meeting customer expectations
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image

Must Possess the Ability to :

Minimum Requirements :

Required Qualifications :

Shift Times :

1. Mon - Fri : 8 : 00 am - 6 : 00 pm (MUST have flexibility to work during these hours)

2. Must attend ALL training assigned days (First 30 days)