Operations Analyst
Job Description
Job Description
Manifest Solutions is currently seeking a Operations Analyst (Data Center) for a hybrid position in Columbus, OH.
- With general direction, leverage event management systems to monitor and maintain the availability and functionality of the computing environment's systems, network and applications.
- Assist in the creation and adoption of incident management procedures
- Communicate effectively with IT support staff and users through various means (e.g., service management systems, telephone, email, communication software) to collect and disseminate information regarding the operational environment.
- Has working technical knowledge of the computing environment.
- Support staff implementing changes to the IT infrastructure in accordance with change management procedures and policies.
- With general direction, support the Data Center's hardcopy output responsibilities by managing the flow of hardcopy output requests sent to printers within the Data Center.
- As designated ESSENTIAL staff, report to work when scheduled even when company is closed to non-essential employees.
Job Qualifications :
- Some college or equivalent experience.
- 5 or more years of IT experience.
- Must be willing to work 3rd shift position.
- Microsoft Word and Excel experience.
- Ability to lift 20 lbs.
- Excellent communication skills both verbal and written
- Ability to work in a positive and contributing manner in a team environment.
- Able to digest, comprehend and follow guideline and procedures.
- Good problem solving / analysis and decision-making skills.
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