Patient Access Coordinator

Patient Access Coordinator

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products, and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services, and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency.

Your Impact

• Patient Reception : Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Patient Intake : Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Financial Transactions : Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Appointment Scheduling : Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support : Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance : Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance : Ensure accurate and complete electronic health records for all patients.

Minimum Qualifications :

Additional Success Factors :