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Customer Support Specialist
Customer Support SpecialistTrident Consulting • Tulare, CA, US
Customer Support Specialist

Customer Support Specialist

Trident Consulting • Tulare, CA, US
3 days ago
Job type
  • Permanent
Job description

Job Description

Trident Consulting is seeking a "Customer Support Specialist” for one of our clients. A global leader in business and technology services.

Position : Customer Support Specialist

Location : Tulare, CA (4175 S. Laspina Ave, Tulare, CA 93274)

Hours : 24 hours per week (8 hours / day)

Rate : $16.00 - $23.16 / hr.

Duration : 12+ Months

Schedule : Tuesday – Thursday, 8 : 00 AM to 5 : 00 PM (1-hour lunch; schedule may vary with notice)

Description

  • The Administrative Clerk will provide customer and office support at the Energy Education Center in Tulare.
  • This role involves processing incoming orders, answering customer inquiries, and supporting general administrative operations within established company guidelines.
  • The ideal candidate will deliver excellent customer service while maintaining accuracy and efficiency in clerical duties.

Responsibilities

  • Answer phone calls and respond to customer inquiries regarding company programs, policies, and procedures.
  • Process incoming orders and customer requests accurately and promptly.
  • Sort and distribute mail, print, scan, and prepare documents as needed.
  • Schedule appointments and support logistical coordination for classes and events.
  • Maintain organized files and records in compliance with departmental standards.
  • Support the department with MS Office-based reporting and communication.

    • Job Qualification

  • Bilingual (English / Spanish).
  • Strong written and verbal communication skills.
  • Excellent customer service and interpersonal abilities.
  • Ability to multitask, prioritize, and maintain attention to detail.
  • Experience with internet-based and scheduling applications.

    • Additional Information

  • Background check required.
  • Badge access required.
  • Travel : None expected.
  • Timesheet : Weekly (Time In / Out entry).

    • About Trident :

    Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI / ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.

    Some of our recent awards include :

    Trailblazer Women Award 2025 by Consulate General of India in San Francisco

    Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.

    Received the TechServe Excellence award.

    Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America

    Recognized in the SF Business Times as one of the Largest Bay Area BIPOC / Minority-Owned Businesses in 2022.

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    Customer Support Specialist • Tulare, CA, US