Corporate Programs Manager

Corporate Programs Manager

The Corporate Programs Manager oversees enterprise services that support workplace operations and enhance the associate experience. Key responsibilities include strategy development, vendor management, service delivery, and continuous improvement across programs like Office Supplies, Custom Print, and the Company Store. This role also manages procurement initiatives and serves as the main liaison between vendors, stakeholders, and the Procurement team to ensure efficient, cost-effective operations.

Essential duties and responsibilities include overseeing the full lifecycle of enterprise programs from strategy development to execution and delivery, managing the complete vendor process including selection, contracting, onboarding, and ongoing relationship management, negotiating vendor contracts, monitoring performance, and enforcing service-level agreements (SLAs). The role also involves leading issue resolution, escalating as necessary, and implementing corrective action plans. Partnering with business units to understand needs, resolve issues, and deliver customer-focused solutions is also a key responsibility. Additionally, the role involves monitoring program performance, utilization, and associate satisfaction to identify opportunities to drive improvements, ensuring adherence to corporate policies, regulatory requirements, and procurement best practices. The Corporate Programs Manager is also responsible for developing and delivering reports, dashboards, and presentations to communicate program performance and outcomes. Opportunities for innovation, efficiency, and program expansion are also identified, and the role supports strategic sourcing initiatives and collaborates with other Procurement team members to drive enterprise-wide value.

Professional background includes a bachelor's degree in Business, Supply Chain Management, Finance, or related field (or equivalent work experience). The role requires 5+ years of experience in procurement, supply chain, vendor management, or program management (banking / financial services experience a plus). The Corporate Programs Manager should have strong project management and organizational skills with the ability to manage multiple priorities. Excellent communication, negotiation, and stakeholder management abilities are also required, along with an analytical mindset with experience using data to drive decisions and improvements. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with procurement software / tools is preferred.

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. The banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer a range of services including commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. The company has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.