Field Quality Technician

JOB TITLE : Field Quality Technician

Club Car boasts a 60+ year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.

GENERAL JOB DESCRIPTION

The Field Quality Technician will ensure accurate tracking and reporting of warranty claims and customer complaints to drive cost reduction and improve customer satisfaction. Document corrective actions pertaining to customer issues and track effectiveness. Gather and analyze failure data to drive continuous improvement activities with Club Car engineering, manufacturing, Customer Quality and Warranty teams.

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for collection, analysis, and reporting of Key Performance Indicators (KPI's) for Warranty and 0 Km failures.
• Maintain Warranty and DSI Improvement Roadmaps to improve customer experience and meet business objectives.
• Coordinate with warranty team to retrieve parts that failed in the field, as required.
• Track Corrective Action status for emerging customer issues. Track effectiveness of countermeasures in Improvement Roadmaps.
• Engage in regular review meetings to communicate status of top field quality issues and escalate when progress is not meeting expectations.
• Support reliability risk predictions based on warranty data analysis and statistical modelling.
• Undertake training, when identified, to improve business capability and allow for changes in technology and quality requirements.
• Quality team expert in Tavant, EtQ, and other Club Car data systems that support field quality data analysis and reporting.
• Travel to customer locations as required.

OTHER DUTIES AND RESPONSIBILITIES

QUALIFICATIONS FOR THE JOB

Education :

Experience :

KEY COMPETENCIES

PHYSICAL REQUIREMENTS

Club Car is an Equal Employment Opportunity (EEO) employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.