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HVAC-R Technical Support & Service Manager
HVAC-R Technical Support & Service ManagerJohnstone Supply • Grand Prairie, TX, US
HVAC-R Technical Support & Service Manager

HVAC-R Technical Support & Service Manager

Johnstone Supply • Grand Prairie, TX, US
8 days ago
Job type
  • Full-time
Job description

HVAC-R Technical Support & Service Manager

Johnstone Supply is seeking an HVAC-R Technical Support & Service Manager to join our team. Johnstone Supply is North America's leading wholesale distributor of HVACR equipment, parts and supplies, with over 450 store locations and 6 distribution centers, and over $4 billion in annual sales. We work with major companies to provide world class products, technical expertise, and quality service.

Responsibilities

  • Provide expert level service and customer support during field visits.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Make product recommendations to the head of sales for new and existing products.
  • Comprehend customer requirements and make appropriate recommendations / briefings.
  • Confer with customers to assess equipment needs and determine system requirements.
  • Collaborate with other staff members to understand customer requirements, promote the sale of company products, and provide sales support to Johnstone customers.
  • Diagnose problems with Johnstone supplied or ordered equipment. Provide field product support for all branches and all products. Provide technical research and support for staff members in all branches. This includes heat / cool loss, system design data and knowledge of systems such as UPGNET.
  • Deliver technical presentations that explain products or services to customers, prospective customers, and staff members.
  • Provide technical and non-technical support and services to customers or other staff members regarding the use, operation and maintenance of equipment or products.
  • Attend technical conferences as a Johnstone representative, gathering new information.
  • Maintain knowledge of HVAC / R fundamentals and product lines, vendors, features and benefits, and stay informed of new products.
  • Maintain a neat and orderly appearance and conduct oneself professionally in accordance with company policies.
  • Diagnose customer technical problems and answer phones promptly and professionally.
  • Meet with management regularly to communicate and solve customer, employee, or vendor issues.
  • Maintain a list of outside contacts (names, places, product resolutions) on an ongoing basis.
  • Provide counter backup, management support, and training as required. Perform other job-related duties as assigned.

Qualifications

  • Requires a Technical Diploma or equivalent technical experience in HVAC / R along with at least eight (5) years in the HVAC / R field.
  • Experience with residential and commercial applications.
  • Ability to troubleshoot, test, repair, train and service technical equipment.
  • Willingness to learn and stay current with the latest developments and technology in the industry.
  • Customer-oriented individual with the ability to meet, greet and service customers. Team player able to achieve goals and objectives; committed to Johnstone Business Model.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to work flexible shifts and adapt to changing work schedules.
  • Excellent verbal and written communication skills in English.
  • Ability to comprehend business math, run a point-of-sale terminal, research HVAC / R items and assist with required sales and customer reports.

    • Technical Knowledge, Skills, And Abilities

  • Basic computer skills for email, job logging, and training.
  • Advanced knowledge of HVAC equipment, components, controls, and electrical systems.
  • Ability to troubleshoot HVAC equipment malfunctions and propose solutions.
  • Ability to install, maintain, repair, and troubleshoot HVAC systems (furnaces, air conditioners, heat pumps, boilers, chillers, ventilation).
  • Ability to interpret technical drawings, blueprints, and schematics.

    • Process Knowledge, Skills, And Abilities

  • Maintain accurate records of service calls, work performed, parts used, and recommendations.
  • Adhere to all safety guidelines, codes, regulations, and industry best practices.
  • Ensure proper handling and disposal of hazardous materials and follow safety protocols.
  • Stay updated with HVAC industry advancements through self-study, training, workshops, and certifications.
  • Apply knowledge to improve technical skills and provide exceptional service.
  • Understanding of customer service principles, needs assessment, quality standards, and customer satisfaction evaluation.

    • Communication Skills

  • Demonstrate tact and diplomacy in dealings with others.
  • Develop and maintain relationships.

    • Leadership Skills

  • Individual contributor – Focus on own work, meeting quality and deadline expectations.

    • Johnstone Supply is strongly interested in hiring a great candidate who exhibits work behaviors and values conducive to building a strong and effective company culture. These behaviors include safety, customer focus, teamwork, ownership, and innovation.

  • Safety : Always prioritize safety for workers and customers.
  • Customer Focused : Anticipate needs and respond quickly.
  • One Team : Collaborate to achieve common goals.
  • Own It : Take initiative with integrity and urgency.
  • Innovate : Drive continuous improvement and customer-valued solutions.

    • Johnstone offers a competitive wage and benefits that include medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement and investment in our people is matched by our commitment to superior customer experience. If you are ready to take the next step in your career, apply now.

    Visit our website for more information : https : / / www.johnstonesupply.com / our-history

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