Associate Director, Field Access Manager, Great Lakes - Crossroads

Associate Director, Field Access Manager, Immunology, Great Lakes - Crossroads

Location : Indianapolis, IN / Nashville, TN / St. Louis, MO

Job Description :

As a customer-facing, field leadership role (1st line leader), the Associate Director, Field Access Manager, Immunology supports key accounts, enhances efficiency, and streamlines patient access. Reporting to the Field Access Director, this position involves managing a team of Field Access Managers, oversight of Biologic Coordinator speaker programs, handling complex cases, partnering with IDN / Hospital initiatives, identifying opportunities, implementing process improvements, and leading special projects. The AD-FAM also plays a key role in training and collaborates with cross-functional partners to ensure effective communication and collaboration. Additionally, this role covers regional vacancies, ensuring consistent support and coverage across the assigned territory.

Key Responsibilities :

• Manage and develop the performance of the Field Access Managers in respective area, support the execution of strategic and tactical initiatives, monitor and manage the team's performance, adherence with program business rules, serve as an escalation point for field-based access issues, work collaboratively with Regional Sales Managers, Area Sales Directors, Market Access and Patient Services.
• Recruit, on-board, train and develop Field Access Managers.
• Support the evolution of the Field Access Management team as the role develops and patient, business and market needs evolve.
• Monitor appropriate metrics to measure and coach to top performance.
• Review on-going educational needs and provide support as needed in collaboration with FAM training team.
• Provide additional support and pull through to Tier 1 accounts based on volume, graduation and cycle time rates.
• Routinely meet with Tier 1 & Tier 2 accounts to identify opportunities for efficiency, support FAM messaging and streamline patient access.
• Support Biologic Coordinator Speaker Program : Train speakers, support education to influential BCs, assess program execution.
• Liaison between the Field Access Manager team and Vendor Partners : Complex case and escalation management.
• Identify opportunities in various channels : Large IDNs, Group practices, Private equity groups.
• Operationalize process improvements with a goal of obtaining patient access faster.
• Support on-boarding and training : new hires & on-going skill and messaging development.
• Lead special projects : HUB related projects, Training, Marketing, Reporting.
• Liaise with multiple cross-functional partners : Sales, market access, reporting, Patient Services.

Skills and Qualifications :

50% time

What we offer in return :

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps :

Our people make a difference :

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights :

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.