Shift Leader

Job Description

Job Description

About Us : NAYA has perfectly transformed traditional Middle Eastern street fare into a fresh, clean, no frills cuisine. Our company culture and values are carried over into every dish and morsel produced by the brand!

Looking for a strong operator who is a caring and effective leader to join our growing company!!

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General Description : The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment.

RESPONSIBILITIES

Operational Excellence

Ensure store profitability by driving sales, controlling labor, and managing cost of goods.

Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards.

manage Daily shift schedules to ensure the proper clock in / out times and adjust schedules where appropriate based on the sales volumes.

Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies.

Review and manage daily time punches to address any time clock issues.

Control cash and receipts through adherence to cash handling and reconciliation procedures.

Complete and submit administrative tasks promptly,  including guest incidents, workers comp claims, manager checklists, cashier / deposit trackers and communication logs

Leadership & Team Development

Hire, train, coach, and evaluate team members in conjunction with the General Manager.

Lead by example with a guest-first mindset, fostering a positive and productive environment.

Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes.

Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks.

Resolve conflicts and escalate issues as needed to the General Manager

Model and uphold HR policies, ensuring team members have access to available resources.

Develop team members by training successors and delegating responsibilities.  Must be able to train and develop a Kitchen Lead.

Guest Relations & Community Engagement

Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach.

Reacts to and assists with recovery actions or rewards to negative / positive online reviews to maintain NAYA’s community reputation

Promote NAYA’s catering services and assist in taking orders as needed .

Can execute all catering and third party orders with ease, understanding the importance of on time delivery.

Make eye contact, greet guests warmly, and ensure the team upholds these standards.

Financial & Administrative Responsibilities

Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics.

Perform cash counting, banking / deposit tasks, and manage discounts and promotions.

Handle guest incidents and worker’s compensation reports when necessary.

Additional Skills & Abilities

Has mastered  kitchen operations, COGS  and labor management, line service and throughput

Handle delivery issues and third-party dispatches promptly and efficiently.

Ensure the store is opened and closed following NAYA’s opening and closing procedures.

Serve as a strong role model, earning team respect and providing coaching as needed.

REQUIREMENTS

2+ years of related leadership experience at a similar caliber concept

Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties.

Adaptable in a fast-paced and challenging work environment

Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism

Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency

Exhibits strong time management and organizational skills

Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards

Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed

Ability to access and accurately input information using a moderately complex computer system

Able to work nights, weekends and holidays, and variable schedule, per the needs of the business

Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

EEO STATEMENT

Naya is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.