Process Engineer

Job Description

Job Description

Job Description :

The Washington Metropolitan Area Transit Authority (WMATA or The Authority) is one of the

largest transit organizations in the United States, providing three core transit functions :

Metrorail, Metrobus, and Metro Access paratransit. Average weekday passenger trips combined

on all three modes total approximately one million. To prepare, develop, train, and certify the

Metro workforce needed to service these functions, the Office of the Technical Training and

Development division of our Safety and Readiness department is responsible for developing and

update training materials on a periodic basis for all rail operations, bus operations, transit

infrastructure maintenance, and fleet maintenance personnel. Additionally, revisions to training

materials due to changes in procedure or equipment as well as refresher trainings are frequently

required.

Required Knowledge and Abilities :

• End-to-End Process Redesign Initiatives : Direct the analysis, redesign, and

digitization of complex, paper-based workflows, ensuring alignment with organizational

goals, compliance and user needs.

business units, IT, and executive stakeholders to ensure shared understanding, resolve

barriers, and drive consensus on process improvements.

inefficiencies, prioritize corrective actions, and ensure all redesigned workflows meet

data governance, security, and accessibility requirements.

allocation, and milestone tracking to ensure timely delivery of process maps, workflow

designs, implementation plans, and training materials.

Minimum Qualifications :

This position is remote with some travel required to the Landover, MD location.